Welcome to the Tieline Technology Frequently Asked Questions
page for all Tieline G1, G3 and G5 audio codecs. The most popular
FAQs are listed first, followed by the FAQs for G5, G3 and Legacy
G1 products, or you can search by connection transport (IP, ISDN,
POTS) to make it easy to search your topic of enquiry.
- Most codec problems can be solved by simply upgrading your
codec to the latest firmware version available. Click here to
download the latest firmware for your codec.
- After the firmware upgrade try to dial one of our test codecs.
Click here for IP codec test
numbers and details on the default ports used by Tieline codecs. If
you can connect to a Tieline test codec over IP but not your own
codec, it is highly likely that you have a firewall port forwarding
issue that needs resolving. Visit www.portforward.com and
follow the instructions to download their port checking application
and test if check your IP ports are open.
- Dial +1 (317) 913-6911 for POTS testing.
Important Firefox Browser Compatibility Notice for use of
ToolBox and the TieServer Console:
Firefox's latest V.52 release has
removed support for Java Applets, which will cause issues when
using Tieline's Java Toolbox Web-browser graphical user interface,
or the TieServer Console. Mozilla have released Firefox V.52ESR
(Extended Support Release) and this will continue to support Java
plugins until early 2018. Update Firefox and view release notes
using the following links:
Most Popular Wireless Broadcast FAQ's
Tieline will soon release an HTML5 version of the Toolbox
Web-GUI which will add new features and support program creation
and editing for all Genie, Merlin, Bridge-IT and ViA codecs. This
will avoid having to use the current Java Toolbox Web-GUI
- Supported USB Modems for ViA
codecs and how to troubleshoot USB connection issues.
Why does my Report-IT app display "Valid Codec Address Not
- Connect a
Verizon 4G LTE USB modem to a Tieline USB module to go live over
Verizon 4G (USA only)
- Watch the video of how to set up a wireless 3G remote
do I set up a wireless 3G connection on my Commander or i-Mix
- 10 simple
steps for configuring a Tieline Commander or i-Mix G3 codec
- Tips for
obtaining the most reliable wireless IP connections.
- Troubleshooting wireless
IP connections with Commander and i-Mix G3 codecs.
- How do I set up a one-touch wireless IP connection
with Commander and i-Mix G3 codecs?
- How can I avoid drop-outs over IP connections?
Most Popular Studio Setup FAQ's
How to install a Tieline Codec and configure router firewall port
do I need to consider when programming an IP address in my studio
- Steps for configuring G3 codecs over wired LANS at
the studio and how to dial in over wireless IP.
Bridge-IT Java web-GUI browser issues.
Search our extensive Frequently Asked Questions database to see
if one of our support persons has already addressed your issue
Email us your support query
If you were unable to find a solution in our extensive database
to your issue, please fill in the contact form below and a Customer
Service Technician will respond to your query as soon as