Tieline Technologies

Battery Module Warranty (6 months)

  1. The customer is responsible for correct storage and must maintain the charge on the battery pack to prolong the battery pack life. Packs can be stored for up to 3 months without recharge (Tieline recommends charging every 3 months if possible). Self discharge at room temperature is around 5% per month but allow for 10% due to any minimal load the Power Control Module (PCM) may place on the battery and higher temperatures which slightly increase self discharge. Tieline Pty Ltd recommends that users become familiar with factors that impact the usable operational life that is available from Lithium based batteries.
  2. The battery pack is RoHS and WEEE compliant and is conditionally warranted for a period of 6 months from the date of sale from Tieline Pty Ltd for defective workmanship or product failure under normal usage conditions for which the battery pack was designed.
  3. The customer is to return the defective battery pack to Tieline Pty Ltd at the customers expense with a clearly written fault description and usage condition eg Model of Codec and Serial number of Codec and the communication configuration (GSM / POTS / ISDN etc.). After testing and verification of any defect, Warranty will be determined. Tieline Pty Ltd will either repair or send out a replacement battery pack to the customer if under warranty or notify the customer as to the non acceptance of the product under the Warranty provisions.
  4. The warranty period of the replacement pack is based on the original date of purchase from Tieline Pty Ltd and NOT from the date of issue of the replacement product.
  5. Tieline Pty Ltd reserves the right to accept or decline Warranty on the product.
  6. Warranty conditions subject to change at the discretion of Tieline Pty Ltd without notice