Tieline Technologies

USB LTE

ViA Remote Codec USB Modem Support

The following modems have been reported as working by Tieline and/or customers in various countries and regions. Cell phone network providers sometimes offer variations in modem hardware and software and how devices are recognized by the codec. This means that the same modem reported as working on a carrier in one country, may not work on a different carrier in a different country.

Manufacturer

Model

Country

Network

Information

Bands

Huawei

E152

     

3G

Huawei

E397

     

LTE TDD FDD /HSPA/WCDMA/GSM: 5 models with different bands

Huawei

E398

   

LTE TDD FDD

3 models with different bands

Huawei E3256 Tunisia   DC-HSPA+/HSPA+/UMTS 3 models with different bands

Huawei

E3372h - 153

   

Use non-HiLink firmware

LTE FDD: 700/850/1700/1900/2100/2600 MHz;

3G UMTS:

850/1900/2100/1700 MHz.

Huawei

E3372s - 153

   

Use non-HiLink firmware

LTE: 800/900/1800/2100/2600 MHz;

3G UMTS: 900/2100 MHz

Huawei

E8278

   

LTE & Cat 4 Wi-Fi

LTE TDD FDD/HSPA+/UMTS:

2 models with different bands

Huawei E8372h-608 Australia Telstra 4GX & Wi-Fi Plus: must turn mode from auto to manual

LTE: 700/1800/2100/2600 MHz;

3G UMTS: 850/2100 MHz

 Huawei E8372h-517 Canada Telus and Bell Firmware version 21.316.01.02.464

LTE/DC-HSPA+/HSPA+/HSPA/UMTS/EDGE/GPRS/ GSM

Netgear (click for additional instructions on using this modem)

AC340U

USA AT&T Beam

LTE

LTE: 700 MHz/AWS (1700/2100 MHz)
3G: UMTS: 850/1900 MHz

Pantech

UML295

USA Verizon

LTE (works with default APN: vzwinternet)

GSM/GPRS/EDGE (850/900/1800/1900Mhz), UMTS/HSXPA (850/900/1900/2100Mhz)

Sierra Wireless

313U

USA

AT&T

 

LTE: 700 MHz/AWS (1700/2100 MHz)
3G: UMTS: 850/1900/2100 MHz


ViA USB Cellular Modem Indications

 

Symbol

Description of Status

1

No symbol

  • A cellular modem is not attached to the codec.

  • A modem is attached but not ready yet; it can take up to a minute for the modem to be detected.

  • The modem has a SIM card issue (locked or not present).

  • The modem is not supported by the codec.

2

------------ ViA LTE  ------------ ViA USB1 error unknown

A cellular modem is attached to the codec but there is an error. Check that:

  • The SIM card does not have a PIN code enabled.

  • The modem has data enabled.

  • The modem is compatible with the network to which you are attempting to connect.

3

------------ ViA LTE  ------------ ViA USB1-3bars

The cellular modem is connected to the network and signal strength is displayed. Note: when first attached the symbol is greyed out while the modem is connecting to the cellular network. It will remain greyed out if:

  • Data is not enabled.

  • No APN is selected and the modem doesn't contain a correct APN setting from a factory default or previous connection.

  • An incorrect APN is selected. When using different SIMs they may require different APNs, even if they are from the same Telco.

  • The correct APN is selected but data has run out.

4

------------ ViA USB1-3bars  ------------ ViA USB2-3bars

Each USB port is identified by the number 1 or 2 in the top-left corner of the symbol.

 

Troubleshooting: Steps to take when a modem doesn't appear to be connecting.

  1. Check if there is a SIM lock on the modem that requires a PIN code. This can usually be disabled by putting the modem's SIM card into a phone and turning this setting off. Consult your mobile carrier for instructions.
  2. Check if your modem is set to automatically connect. This is usually done through a software client setting on a laptop/desktop computer. Configure the modem to manually connect instead. Consult your mobile carrier for instructions.
  3. Check with your carrier to see if different APN settings are needed based on using a pre-paid versus a post-paid mobile broadband account. Custom APN settings can be configured in the codec as required.