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Tieline Support Request

Please provide the following information to assist us in resolving your issue promptly.

* Denotes required fields
Contact Details
Your Name: *
Company Name:
City:
Country:
State/Province:*
Phone:
Fax:
Email: *
Codec Unit Details
Model:   
Serial Number: *
for each codec in question   
eg. 5003,5004 etc 

G3 Codec Details  
G3 Firmware Version: *
(G3 only)    
 Not sure? click here
G3 Enabled Features: *
    
Matrix Captioning
Failover IP Streaming

G1 Legacy Codec Details
CPU Software Version: *
(G1 units only)    
 Not sure? click here
DSP Music Software Version: *
(G1 units only)    
 Not sure? click here
DSP Voice Software Version: *
(G1 units only)    
 Not sure? click here
ISDN Type: *
(G1 units only)    
 Not sure? click here
      
Please provide the following for IP related issues
IP Address:    
DSL Service:    
 Upload: Download:
DSL Modem Type:    
Firewalled?    
 Yes No
Do other devices    
share this modem?    
 Yes No
Please list:    
        
Fault Description:


Please include the equipment you are communicating to