The codec is capable of providing diagnostic information via user logs, which can either be sent to Tieline support, or downloaded for user diagnostics.

 

Procedure for Sending Logs to Tieline

1.Open the Java Toolbox Web-GUI and click the Help symbol at the top of the screen to display the Help panel.

2.Click Download Logs.

 

3.Save the file to your computer and then send it as a .zip file to Tieline support via support@tieline.com

 

Download Event Logs

Event logs can be downloaded from the codec and viewed using any text editor, e.g. Microsoft® Word.

 

1. Open the Java Toolbox Web-GUI and click the Help symbol at the top of the screen to display the Help panel.

2. Click Download Event Log and select a location to save the log file.

 

Clearing Logs

This option should only be used if instructed to by Tieline support staff. To clear all event and other logs in the codec via the front panel see the Reset and Restore Factory Default Settings section of this manual, or see Reset Factory Default Settings to clear recent log history using the Web-GUI.