Some things to check if AES67 streaming is not working include:
1.Check the PTP clock synchronization in the Tieline codec and the device to which it is streaming and confirm they are locked and synchronized. This is verified in the AES67 Synchronization panel in the Tieline codec's HTML5 Toolbox web-GUI, or the Synchronization panel in the AoIP Web-GUI if this is accessible.
2.During testing, in 8 channel streaming mode the xNode required an RTP Payload Type of 99 and testing was successful with a 1ms frame size. The Payload Type setting is available in the Advanced Settings menu in the Sources panel.
3.WheatNet-IP only stream audio using the AoIP 1 port.
Destination Troubleshooting (Device to Tieline)
1.Ensure the global digital input setting is configured for AoIP and not AES3 via the Audio Options panel > Digital Input Type [Audio Over IP]. To configure this via the codec front panel press the SETTINGS 
> Audio Options > Dig. Input Type > AoIP.
2.If audio is still not being received from another device double-check that the input itself is configured for digital audio and not analog (only for inputs 1-8) in the Inputs panel. This can also be checked via SETTINGS > Audio Inputs [Select input] > Type > Digital.
3.Confirm all settings match the device streaming audio to the Tieline codec. E.g. Audio Sampling Rate, Audio Sampling Depth, Packet Time, Number of Channels streamed.
4.Confirm the stream Status is Running.
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Important Note: PPMs on the AoIP Destinations panel are inactive if the Digital Input Type is not set to AES67 and the corresponding input Type is not set as Digital. |
Source Troubleshooting (Tieline to Device)
1.Ensure audio is metering on the outputs streaming to the other device. Note: When streaming in AES67 mode, the Matrix Editor hard coded output channel assignments used to feed AoIP audio are dependent on the stream configuration mode selected in the Tieline codec Sources panel. See Configuring AES67 Sources and Destinations for more details.
2.Confirm all settings match the device to which audio is being streamed by the Tieline codec. E.g. Audio Sampling Rate, Audio Sampling Depth, Packet Time, Number of Channels streamed.
3.Confirm the stream Status is Running.
Discovery Troubleshooting
1.No SAP announcements are sent if PTP is not locked.
2.Advertisement and discovery for RAVENNA streams is only available using the AoIP 1 port. Streaming is available on both AoIP 1 and AoIP 2 ports.
WheatNet-IP Navigator Troubleshooting
1.Ensure audio is routed in the codec Matrix Editor from inputs to outputs if the codec is feeding audio into the WheatNet-IP network from codec input sources. I.e. route audio from inputs to outputs to create a WheatNet Source from the codec.
Download Logs for Support
Download AoIP network related logs to troubleshoot any support issues:
1.In the AoIP Web-GUI select Support and then click the Download logs button.
2.Save the file and send it to Tieline.
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Important Note: The logs generated using the AoIP Web-GUI are not the same as the logs generated using the HTML5 Toolbox Web-GUI. |
